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Home » Airlines » Air India Airlines

About Air India (AI)

Founded in 1932 as Tata Airlines, Air India (AI) is the oldest airline of India. The carrier was founded by JRD Tata and by then, the routes were only limited to Bombay, Karachi, Bellary, Ahmedabad and Madras. However, 7 years later routes were extended to other cities within the country. 

The carrier was transformed into a public company in 1946 and the name was changed to Air-India Limited. And in 1948, Air India was set to fly internationally and that is how Air-India International was launched. Also, with the boom of the Internet and to stay in competitive searches, the hyphen was removed from the name in 2005 to set off Air India. 

The star alliance has headquarters in the heart of India, Delhi. The Air India office is located at Airlines House, 113, Gurudwara Rakabganj Road, Sansad Marg Area, New Delhi. 

For Personal Dept. Hqrs: (Tel: 011-23421299, Email: dper@airindia.in)
For Commercial Dept. Hqrs: (Tel: 011-23422169, Email: cd@airindia.in )
For Cabin Crew Matters:  (Tel: 011-24633595, Email: ed.cs@airindia.in )
For Corporate Legal Matters:  (Tel: 011-23422177, Email: edca@airindia.in )

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Air India Airlines Network

The wide network of Air India serves a total of 103 destinations in 31 countries including 58 domestic and 45 international. The Delhi International Airport and the Mumbai International Airport are the 2 major Air India domestic hubs 

Air India Fleet Details 

A total of 124 aircraft are in-service with Air India from wide-body to narrow body. Some of the most popular Air India planes are Airbus A320, Airbus A321, Air India 787 Dreamliner, Air India 777, Air India b777 and the list goes on. 

Air India (AI) Domestic Routes

The carrier operates in 58 domestic cities with around 2500 flights per day. Some of the popular routes this Star Alliance covers within India include: 

  • Delhi to Mumbai (DEL to BOM)
  • Delhi to Bhopal (DEL to BHO)
  • Delhi to Pune (DEL to PNQ)
  • Delhi to Bhubaneswar (DEL to BBI)
  • Delhi to Vijaywada (DEL to VGA)
  • Mumbai to Delhi (BOM to DEL)
  • Mumbai to Allahabad (BOM to IXD)
  • Mumbai to Vijaywada (BOM to VGA)
  • Mumbai to Aurangabad (BOM to IXU) 

Air India International Routes

Air India operates in 45 international cities with more than 1000 flights per day. Some of the popular routes this Star Alliance covers across the globe include: 

  • Delhi to Kathmandu (DEL to KTM)
  • Delhi to Dubai (DEL to DXB)
  • Delhi to Colombo (DEL to CMB)
  • Delhi to Bangkok (DEL to BKK)
  • Delhi to Singapore (DEL to SIN)
  • Mumbai to Bangkok (BOM to BKK)
  • Mumbai to Singapore (BOM to SIN)
  • Chennai to Singapore (MAA to SIN)
  • Delhi to London (DEL to LHR)

Air India Management Details 

Air India is managed by 8 Board of Directors with Shri. Rajiv Bansal as the Air India chairman and director, Shri Vimalendra A Patwardhan as the Jt. Secretary & Financial Advisor, Ministry of Civil Aviation, Shri Satyendra Kumar Mishra as the Jt.Secretary, Ministry of Civil Aviation, Shri Vinod Hejmadi as the Finance Director and Dr Ravindra Kumar Tyagi, Dr Syed Zafar Islam, Shri Kumar Mangalam Birla Chairman and Smt Daggubati Purandeswari as the Independent Directors. 

How to Check-In with Air India Airlines

Air India check-in counters open 2 hours before the scheduled flights and close 45 minutes before the scheduled departure. Passengers are required to check in 1 to 2 hours prior to departure. 

Passengers with confirmed Air India Ticket Booking can log in to the website and web check-in from 48 hours to 2 hours before the flight departure. Web check-in can be done via mobile app, website or kiosks. This facility is available in all the cities within India except Srinagar and Jammu. 

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Air India On-Board Facilities

The airline gives you 3 seating options to choose from such as Air India Business Class, First Class and Economy Class. Passengers can pick their seats according to their preference and budget. 

For your in-flight experience, Air India offers a comprehensive entertainment system where you can watch the latest Bollywood movie or your favourite programme during the long-haul flight. The airline provides you with a guide named, “Shubh Yatra” during your flight listing a number of entertainment options. 

Air India Checked Baggage Allowance 

The Air India Baggage Allowance varies from Domestic to International flights.

Domestic Flights:

International Flights:

Useful Insights About Air India

Hub AirportsIndira Gandhi International Airport (DEL), Chhatrapati Shivaji Maharaj International Airport
HeadquarterIndian Airlines House, New Delhi
IATA CODE AI
Call SignAir India

Unaccompanied Minor Service 

Air India allows dedicated services for children up to age 12 years to fly alone. However, to avail this service, a special form must be filled including the flight details, details of person seeing off on departure, person meeting on stopover point, and arrival. Unaccompanied minor flights will not allow the passengers to book the tickets online. A special request must be made 3 days prior to the planned departure. 

Air India Customer Care

The airline has customer support to assist passengers within and outside India. The customer support is available 24×7 and the toll free numbers available for the Indian users are 0124-2641407 / 020-26231407 / 1860 233 1407. 

Users from outside India can call on + 91 124 2641407, + 91 20 2623 1407 (International call rates applicable)

Air India Flight Ticket Deals & Promo Codes

Looking for the cheapest Air India Ticket prices? Whether you are looking to explore the beauty of the Indian Himalayas or want to fly abroad for studies, booking your Air India flight with Travanya can land you with exclusive flight deals and Air India promo code. 

Travanya’s strong association with Air India flight ticket vendors can help you get airfare that fits your budget. All you need to do is, connect with our customer support team and brief your travel plan including the date and time. Our travel experts are best at arranging the cheapest Air India flight ticket booking with access to few entertainment options and delicious meals.  

Frequently Asked Questions

Q: Why use Travanya for Air India flight booking?

Answer: To make your travel experience memorable for life, Travanya will get you the best flight deals that suit your budget so that you can save a little extra for your trip.

Q: What is the Air India Ticket Cancellation Policy?

Answer: Bookings made via Air India Reservations like website or ticket office allows you to cancel the flight 7 days prior to departure without any penalty. If flights are cancelled within 24 hours of the ticket purchase, passengers can avail 100% refund.

Q: Is it mandatory to web check-in with Air India before departure?

Answer: It is not mandatory to web check-in but this facility offers convenience as it can save you from long lines at the counter. Plus, helps in maintaining social distancing.

Q: Is it allowed to carry extra luggage on my Air India flight?

Answer: Yes, passengers can carry extra baggage but will have to pay excess baggage fee which can charge you around 600 per kg including GST.

Q: How long will it take for my refund to be processed?

Answer: According to Air India Refund Policy, the amount is processed immediately but in the case of credit card transfers it can take up to 20 days.

Q: Do Air India provide free food?

Answer: Yes, complimentary refreshments and meals are served when you fly with Air India. Pure vegetarian meals and refreshments are served on domestic flights while on international flights both vegetarian and non-vegetarian meals are served along with complimentary liquor/wine.

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