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Air India Web Check-In Policy & Rules That You Must Know

Posted on Tuesday, February 1st, 2022 by Pawanpreet Kaur 6 comments

Air India Web Check In Policy

From India’s No. 1 airline to a star alliance member, Air India provides one of the best services in the Indian aviation industry. The Air India web check-in allows passengers to get their boarding passes printed in a matter of seconds while sitting at home or at self-check-in kiosks. Thus, the Air India check-in policy makes it a customer-friendly and hassle-free airline to fly with. This blog duly focuses on the updates about Air India web check policy and in-flight services. Passengers who frequently travel will know what Air India online check-in is; however, for the ones who are not much aware, this blog will help you with a better perception. 

Air India Check-In Requirements

Want to know how to web check-in Air India? Well, if you have used Air India web check-in, then your boarding pass will be available for download or to print out from your email account. If you have selected the option to have it sent to your mobile phone, then your boarding pass can be accessed via Air India mobile app. The other alternative for Air India check-in is that you can access it via a kiosk or self-check-in machine at the airport and scan the barcode on it with your phone to retrieve your boarding pass if the airport offers this facility. 

Different Air India Check-In Options

  • Air India Web Check-In

As the name suggests, the Air India flight web check-in policy allows passengers to check-in their air tickets online. This happens before the actual boarding time and lets them save time by avoiding standing in long queues at the airport. Passengers are required to check in through the Air India website where they can print the boarding pass at the comfort of their home. 

You can also add your mobile number with web check-in otherwise you have to give it at the check-in counter which is compulsory. In case your mobile number is added, you will receive SMS alerts from Air India on the latest status of your travel itinerary. So in case, there are any changes in the schedule, then you would be notified accordingly before reaching the airport for Air India check-ins.

  • Air India Kiosk Check-In

If Air India web check-in not working, then passengers must complete their check-in formalities by using kiosks or the Air India’s counter. The kiosks help passengers print boarding passes before proceeding to the security check area. The self-check-in kiosks facility is available for domestic flights only. However, kiosk services might be closed at the All Alliance Air due to Covid-19 health and safety measures. 

  • Air India Mobile Check-In

Air India web check-in mobile facility is an easy way out for seat selection, check timetable information, and other details related to your flight. All you need to do is download the Air India mobile app and enter your flight details to check in for your flight. This way also gives peace of mind that one doesn’t have to stand in long queues just to select seat preference at the check-in counter. Just collect your boarding pass print from the check-in counter and you are good to go for your desired destination. 

Air India Web Check-In Time

The Air India web check-in policy suggests that every passenger must check-in at least 2 hours before the scheduled departure time. The time for web check-in Air India domestic flight is up to 1 hour before the departure. However, the Air India web check-in time for international travel is between 48 hours to 2 hours before the scheduled departure. Every passenger must ensure that they abide by the Air India flight web check-in policy and streamline the schedule as per deadline. Failing of timely web check-in will need to complete the process at the airport desk, either online or at a ticketing desk. 

Availability For Air India Online Check-In

Any passenger having a confirmed reservation of any class of Air India flight is available for Air India online check-in. However, the airline has specifically introduced a list that includes the type of passengers who cannot avail of the web check-in facility. 

  • If you are residing in a containment zone that has a severe number of Covid positive cases. 
  • If you are suffering from severe fever, cough, cold, or other respiratory issues. 
  • If you are under quarantine
  • If you do not have a valid electronic ticket or hard copy of your ticket booking
  • If you get diagnosed with Covid-19 positive at the airport. 
  • If you do not corporate with the security and airport staff during the temperature checks, health screening 
  • If you do not share your correct documents or contact details with the airlines if required for the documentation process
  • If you do not adhere to safety measures and protocols as advised by the state or union government. 
  • If you try to take off the journey without meeting the airport requirements and eligibility criteria. This can also lead to penalty action. 

We at Travanya are a leading tour and travel agency that can help you with the required information on the Air India Web check-in policy. The details provided by us on the Air India web check-in time and boarding process are true to our knowledge. However, we neglect any kind of monetary risks associated with the same. In case of further queries regarding the Air India check-in for international or domestic flights, feel free to reach us out at +91-800-023-5865

Frequently Asked Questions

Ques: How to web check-in Air India?

Answer: Passengers are required to visit the Air India web check-in site and look for the “Manage Your Trip” option. Under this option, click on web check-in and choose the “Booking Reference” tab that will further ask for your e-ticket number or booking reference id and departure airport details. Press continue and your Air India flight web check-in will be done.

Ques: Which destinations are currently served by Air India?

Answer: Air India flies to 58 destinations in India and 103 destinations all over the world with 1181 daily flights on average. These numbers also include codeshare, joint venture and alliance partners’ flights.

Ques: How much refund charge would there be if I cancel my ticket after the Air India web check-in?

Answer: There is no refund charge if you cancel your ticket after completing the Air India web check-in. You need to call the Air India Customer Service Centre, 3 hours before the scheduled departure of flight for cancellations and other queries. However, the booking amount could be non-refundable depending upon the fare rules under which a particular fare has been booked.

Ques: What if I forget my PNR no. or QR Code while the Air India web check-in?

Answer: In case you have forgotten your PNR number, then Air India online check-in cannot be done and you must proceed for manual check-in at the ticketing counter of Air India. On completing web check-in, a message containing the PNR number and a QR code is usually displayed on the screen. You can get the same printed for future references.

Ques: What are my rights if web check-in fails?

Answer: If Air India web check-in online fails, then passengers must complete their check-in formalities by visiting the airline’s counter or kiosks that issue computer-printed boarding passes. They shall also be entitled to enjoy all the rights provided in terms of Aircraft Rules 1937 which include refund or compensation for the delay.

Ques: How long before the scheduled departure should I complete my Air India check-in process?

Answer: You must complete your Air India web check-in by 45 minutes on the day before travel. Although, the Air India online check-in facility starts 48 hours before the scheduled departure.

Other Relevant Blogs

Spicejet Web Check In Policy   Go Air Web Check In Policy  

About Pawanpreet View All Posts

Pawanpreet is a versatile content writer and editor who enjoys experimenting with various niches of writing. Her keen eye for detail and love for thorough research helps her create high-quality content to outweigh clickbait. She extensively works for digital marketing and manages clients that range from travel to luxury goods. Her creativity is fueled by her love for learning new things, travelling, and the environment. Also, she is a free soul and an avid animal lover who believes in doing everything with a smile 🙂

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  1. Purush says:

    Hi Air India
    1st need to service provide proper inside plan , everyone I fly it looks like indan red bus service nothing improve after change management.

    Attenders lservice worst need to improve lot otherwise it is fully failed one more time.
    They are so unprofessional mined.

    We love our flights but because of seventy move to another flights this fact .

    Thank you and best of lock TATA group.

    1. Pawanpreet Kaur says:

      Hi Purush,

      I can understand your concern and am saddened to know about your experience with Air India. We although are not connected with the airlines directly but provide Air India flight tickets to our customers. We are an IATA-certified travel agency that provides flights to customers at affordable rates (better than the market price). You can get in touch with our team of travel experts at +91-800-023-5865 and check available deals on your preferred airlines.

      Warm Regards,
      Team Travanya

  2. Krishnamohan says:

    Worst services worst customer care worst web site my friend booked us ticket in on line money deducted ticked not conformed when we contacted customer care they don’t not what to do they said simply to book another ticket your and your money will return with in seven working days so now we book again new ticket with 3rd party website now ticket was booked and conformed very simply in 3rd party site and we showed that after 7 days air india conformed ticket with out refunding we again contacted Cc answer was not related they simply said to cancel one ticket and here we have to loss 200000 thousand so friends don’t go with Air India worst service.

    1. Pawanpreet Kaur says:

      Hello Krishnamohan Ji,

      We are deeply saddened to hear that your experience with Air India hasn’t been good. We think that’s the reason why most of the people (like you mentioned) go with 3rd party bookings. We just want to bring to your notice that in case you have bookings to make in the future (even for Air India), we can help you out.

      We are known to make the booking process seamlessly easy. And if done right, Air India can offer some great discounts, helping travelers save BIG. You just need to have the right person to guide you through. And we are here for you 24*7. Should you have any concerns or bookings to make, please feel free to give us a call at +91-8000235865 or join the live chat.

      Thank you so much. Here’s hoping that all your future bookings are easy and hassle-free. 🙂

  3. Arun Mehrotra says:

    PNR jKCBZ flight canceled no information how will get refund don’t know 2nd June 22 blr to ccu

    1. Pawanpreet Kaur says:

      Hello Arun Ji,

      Kindly talk to the airline or the agency you booked with. Refund rules depend a great deal on what type of flight was booked and when. Since we have no information, we are so sorry that we won’t be able to help you out here.

      Warm Regards,
      Team Travanya

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